Columbus – The Digital Platform for Ticketing and Operational Management of SNL

Arcaweb has developed Columbus for the Società di Navigazione del Lago di Lugano (SNL), an integrated digital system marking a significant step in the modernization of lake transport services.

Founded in the late 19th century, SNL is a historically significant entity deeply rooted in the city of Lugano and its surrounding area. In addition to providing an essential public service, the company plays a crucial role in promoting tourism, enhancing the lake as a natural and cultural heritage, and strengthening the region's identity.

Integrated and Multichannel Ticketing

Columbus enables the sale of travel tickets both online and at physical ticket offices with dedicated POS systems, offering a seamless and consistent experience for residents and tourists. The entire SNL offering – from daily trips to cruises and events – gains new visibility through a system designed to highlight all lake activities.

Centralized Operational Management

The platform provides a comprehensive administration dashboard, allowing for independent management of schedules, fares, products, and promotions. Changes are propagated in real-time across all channels, ensuring efficiency, error reduction, and faster operational speed.

Security and Transparency in Payments

Columbus integrates secure digital payments via Stripe, and also supports cash, vouchers, and POS. Every transaction is recorded and tracked, ensuring maximum accounting transparency and precise revenue control.

A Tailor-Made Solution, Projected into the Future

Columbus is a tailor-made project for SNL, designed around the operational and tourist needs of Lugano's navigation. The POS systems are optimized for service speed, while the back office offers advanced monitoring and analysis tools. With multilingual support and a scalable architecture, the system is poised to grow with SNL, solidifying its role as a strategic player in the region's tourism and economic development.